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What Our Customers Say

What Our Customers Say 2016

At Brown & Brooke we strive for 110% customer satisfaction. As Estate Agents in the upbeat London Property Market we understand how hard it can be to find an agent to rely on. So why not enquire at Brown & Brooke today?

We are known locally for our market expertise and this is exactly what all of our clients receive. Not only this, but of course listening to their every want and their every need in order to make every transaction as smooth as possible. We can give you statistics and we can tell you how good we are, but wouldn't it be much better if our clients told you instead?

Every piece of feedback from our clients is valued with the upmost respect, as this is what helps Brown & Brooke develop week on week and make us the team we are today!

In case you would like to read more or you are a Brown & Brooke customer and have not had the chance to leave your feedback yet, check out our Brown & Brooke Google + page today!

What our clients' have to say about us...

Ms Cavolina, Buyer - "Hi Paige. We just wanted to get in touch and say thank you to you and Steven for all your patience and support with the property. We're disappointed that we didn't get it, but really appreciate how you pursued it for us. If you hear of any similar properties, we'd love it if you let us know".

Mr Longman, Vendor - "Just want to say a massive thank you to Steve and his team for selling our house. We have used some of the various 'larger agents' in Blackheath and we're not able to secure a sale on our property which is a very saleable one. Using these agents was frustrating as they all work in their individual silos so they only know about their own clients and there was no consistency.

Steve took on the property which was tenanted and liaised with the tenants securing viewing slots and swiftly secured a buyer.

Throughout the whole sale process we have been kept fully informed as to where we were at, and not had to chase for an update. Even when people are away from the office due to the small nature of the team they all know what is going on.

I would highly recommend using Brown and Brooke for a number of reasons.

1. Very strong local knowledge of the market and potential clients they can access.

2. Very easy and professional to deal with.

3. Liaison with all parties "just happened" and makes for a much easier process.

4. They can sell properties and deliver on their promise."

Angela, Landlord - "Paige and the team were responsive, efficient and professional throughout the process of finding a lovely new tenant for me. The whole process took less than 2 weeks. Highly recommended."

Janaki , Purchaser - "Very positive experience. Paige and Steven were very helpful throughout the buying process. I would definitely recommend Brown and Brooke to anybody looking for a property to buy."

Shirley Baker, Purchaser - "I was shown around the property by Alan Middlewood, Sales Manager. He was polite and efficient and was able to answer my queries efficiently. I telephoned him later in the day to put in my only and final offer. My offer was accepted, thankfully. Then the whole team at Brown and Brooke guided me safely and efficiently throughout the whole process including liaising with the vendor, his solicitors as well as mine, in order to iron out various hiccups that occurred along the way. From beginning to end, the whole process took only two months, thanks mainly to the team at Brown and Brooke. After-sale service was equally efficient because Brown and Brooke supplied items such as brochures for working the cooker, microwave etc that was not available in the property when I moved in. I cannot praise Brown and Brooke highly enough, especially when I received less than professional services from some Estate Agents in the area that I dealt with for the previous six months. Browne and Brooke, in particular, Alan Middlewood and Steven Brown restored my faith in Estate Agents! I would not hesitate in recommending Brown and Brooke to anyone who wants a professional and efficient service when buying (or selling) property. Personally, they make buying a property a less stressful experience than expected!"

Jasmine Fernando, Landlord - "Paige, thank you for your help. I definitely would be interested in securing your business if I require a tenant (or a management service) in the future.

I really appreciate the quality of the service you provided as you and Carol listened to the type of service I wanted as soon as I first rang your office. You have been the most professional letting agent I have ever dealt with in the last eight years, and the one I definitely felt really comfortable with right from the start, which is why I offered to have you as a sole agency for the first two weeks.

I thank you and your colleagues for all their help, and I wish you all the very best."

Published on 19 July 2016

Written by Brown & Brooke


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